I need to cancel my place what are my options?
You may cancel your booking without penalty providing we receive written notice more than 6 calendar weeks (42 days) prior to the start of the relevant training course.
Written cancellations received prior to the start of the training course:
between 6 weeks (42 days) and 4 weeks (28 days) will be subject to a 25% cancellation fee;
between 4 weeks (28 days) and 2 weeks (15 days) will be subject to a 50% cancellation fee;
2 weeks (14 days) or less will be subject to a 100% cancellation fee.
No refunds will be given if you fail to attend a course for which you have made a booking
An alternative to cancelation is to transfer the place to an alternative delegate called substitution
Another person can take up your place when self-organised (Any transfer of payment if applicable is up to these individuals or organisations and is not the responsibility of Outdoors Thinking).
All applications need to be made in writing (inc emails) at least two weeks prior to commencement of the course.
- Transferring your booking from one course to another
Participants can transfer from one course to another where they can’t attend the original booking. You may Transfer your booking without penalty providing we receive written notice more than 6 calendar weeks(42 days) prior to the start of the relevant training course.
Short notice transfers (within 6 weeks of the commencement of the course) will be treated as cancellations.